LABORA SHOES (PTY) LTD Reg no. 2015/085518/07 Vat no. 4460164835 

Refund and Exchange Policy

In order for us to exchange any goods or provide you with a refund, you must produce proof of purchase, being the invoice written, printed, emailed or SMSed. Should you wish to exchange or return goods within 15 days of being purchased, we will exchange them for you or, if you are returning the goods, we accept them and reverse the transaction and give you a refund provided that: 1.The goods are unworn or unused; 2. The price ticket (if applicable) is attached; 3. All original, sealed packaging (security seal or shrink wrap must be intact (if applicable) ) and hang tags attached; and 4. The goods are in saleable condition.

You will be liable for any and all courier and/or delivery charges in the event of the goods being exchanged or returned to us and a refund being requested.

Six Months repair warranty for damaged goods

We may repair or replace defective goods provided proof of purchase is produced (being the invoice written, printed, e-mailed or SMSed).

We will repair the defective goods if it is assessed, by us to be repairable condition, which is determined on a case by case basis in our sole discretion.

We will replace the defective goods provided that, as assessed by us, the goods are not in repairable condition, which is determined by us on a case by case basis in our sole discretion.

To initiate a refund or repair:

  1. Contact sales@ichume.co.za or call 031-4091096;
  2. Provide proof of purchase through email;
  3. State reason for return or repair;
  4. Items to be refunded or repaired should be sent to: No. 4/6, 200118 Street Shallcross, Durban, Extension 6, 4093
  5. Items to be sent during working hours.